Meridian needed to modernize — fast.
Meridian Insurance Group, one of North America’s top 20 property and casualty insurers, was processing over 18,000 claims per week through a legacy system built in 2009. The workflow relied heavily on manual triage, paper-based document review, and rule-based routing that hadn’t been updated in five years.
Average claims processing time had ballooned to 14 business days. Policyholder satisfaction scores were at historic lows. Worse, competitors leveraging AI-driven claims engines were processing similar volumes in under 4 days — eating into Meridian’s market share in key states.
Meridian’s COO, James Hartwell, approached StatixFlow with a clear mandate: cut claims processing time by at least 50% within a single fiscal quarter, while maintaining their strict compliance posture across all 48 operating states.
They needed a partner who could consolidate legacy workflows, deploy intelligent automation, and deliver measurable results before their next board review.
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